Legal
Refund Policy 💰
Simple. Fair. No-questions-asked.
🎁 Our 5-day money-back guarantee
If you're not happy with Superkids within 5 days of your first paid charge, we'll refund you in full. No questions asked. No interrogations.
How to request a refund
- Email support@k5learn.com within 5 days of the charge
- Include the email you signed up with
- We'll process the refund within 3 business days
What's eligible
- ✅ First-time paid subscriptions (Starter, Premium, Teacher) within 5 days
- ✅ Accidental upgrades or duplicate charges (anytime, just ask)
What's not eligible
- ❌ Refunds requested after 5 days from charge date
- ❌ Renewal charges (you'll receive a reminder email 3 days before renewal — cancel before then to avoid the charge)
- ❌ Refunds for accounts found to be violating our Terms of Service
How refunds are processed
- Razorpay (INR): Refunded to your original payment method within 5-7 business days
- Stripe (USD): Refunded to your card within 5-10 business days
Cancellation vs refund
Canceling your subscription stops future renewals — you keep access until the end of your billing period. A refund returns the money you paid. You can request both: cancel anytime, refund within 5 days.
Need to request a refund? Email support@k5learn.com.